Shipping policy

Last updated: August 14, 2026

Thank you for shopping with Birchelle. We work with trusted international fulfilment and shipping partners to deliver your jewellery as safely and efficiently as possible.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after your order has been confirmed and payment has been successfully received.

During periods of unusually high demand, holidays, product availability issues, or other exceptional circumstances, processing may take up to approximately 5 business days or longer in rare cases.

Business days generally exclude weekends and public holidays.

Processing time is separate from shipping time.

Once your order has been shipped, you will receive a shipping confirmation containing your tracking information where available.

2. Shipping Destinations

Birchelle ships to selected international destinations.

Shipping availability may vary depending on:

  • The product;

  • The fulfilment location;

  • The destination country;

  • Carrier availability;

  • Local import restrictions; and

  • Other logistics considerations.

If we are unable to ship an item to your destination after your order has been placed, we will contact you and provide an appropriate resolution, which may include cancelling and refunding the affected item or order.

3. Estimated Delivery Times

Delivery times vary depending on where your order is fulfilled and where it is being delivered.

As a general guide:

United States

Orders fulfilled from a U.S. warehouse may typically arrive within approximately 3–5 business days after processing.

Some Birchelle products may instead be fulfilled internationally. Internationally fulfilled orders to the United States may typically take approximately 10–15 business days after processing.

United Kingdom, Europe & Other International Destinations

International orders generally take approximately 7–15 business days after processing, although delivery times vary considerably by destination, customs clearance, carrier network, and the fulfilment location of the product.

Some destinations may take longer.

These timeframes are estimates only and are not guaranteed delivery dates.

The estimated delivery timeframe shown on the product page, checkout, order confirmation, or tracking information should be treated as the most relevant estimate for your individual order where provided.

4. Processing Time vs. Shipping Time

Please note that processing and shipping are separate stages.

For example, if an order requires 1–3 business days for processing and an estimated 10–15 business days for shipping, the total estimated delivery period may be approximately 11–18 business days.

Processing begins after your order has been accepted and payment has been successfully processed.

5. Tracking Your Order

Once your order has shipped, you will normally receive a tracking number by email.

Tracking information may not update immediately after a shipping label is created.

Please allow approximately 48–72 hours for initial tracking information or movement to appear.

International shipments may pass through several carriers during transit. As a result:

  • Tracking updates may occasionally pause;

  • The carrier may change during the journey;

  • A local last-mile carrier may only appear once the parcel reaches your country; and

  • Tracking information may update less frequently while the parcel is moving between countries.

A temporary pause in tracking does not necessarily mean that your parcel has been lost.

6. Separate Packages

In some cases, products within the same order may be fulfilled from different locations.

Your order may therefore arrive in more than one package and at different times.

If this happens, you may receive separate tracking information for each shipment.

You will not be charged additional shipping simply because we choose to divide an eligible order into multiple parcels unless otherwise disclosed before purchase.

7. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Shipping costs may vary depending on:

  • Destination;

  • Product;

  • Order value;

  • Package size or weight;

  • Fulfilment origin; and

  • Promotional shipping offers.

Any free-shipping promotion will be subject to the conditions displayed at the time of purchase.

8. Customs, Duties & Import Taxes

International shipments may be subject to customs processing, duties, taxes, VAT, import fees, brokerage charges, or other charges imposed by the destination country.

Where these amounts are not collected by Birchelle at checkout, they may be payable by the recipient upon import or delivery.

Birchelle does not control charges imposed independently by customs authorities, postal operators, or governments.

Customers are responsible for providing any information reasonably required for customs clearance, which may include identification or tax information in certain countries.

Failure to provide information required by local customs authorities may result in delays, return of the parcel, or other delivery issues.

Where applicable consumer or tax law requires Birchelle to collect or remit particular taxes or duties, those obligations will be handled accordingly.

9. Delivery Delays

We work hard to deliver orders within the estimated timeframe, but delays can occasionally occur.

Possible causes include:

  • Customs clearance;

  • Carrier delays;

  • Severe weather;

  • Peak shopping seasons;

  • Public holidays;

  • High shipping volumes;

  • Product or supplier availability;

  • Local postal disruptions;

  • Incorrect or incomplete delivery information;

  • International transportation disruptions; or

  • Events outside our reasonable control.

A delivery estimate is not a guaranteed delivery date.

If your shipment appears unusually delayed, please contact hello@birchelle.com and we will help investigate it.

10. Incorrect or Incomplete Shipping Addresses

Please check your shipping information carefully before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, contact us immediately at:

hello@birchelle.com

We will do our best to update your address if fulfilment has not yet begun.

However, once an order has entered processing or has shipped, we may be unable to modify or redirect it.

Birchelle may not be responsible for loss, failed delivery, return-to-sender charges, or additional shipping costs caused by an incorrect or incomplete address provided by the customer, except where applicable law requires otherwise.

11. Changes After Shipping

Once an order has shipped, we generally cannot:

  • Change the delivery address;

  • Change the product or variation;

  • Add or remove items; or

  • Cancel the shipment.

Please refer to our Returns & Refund Policy for information regarding cancellations and eligible refunds.

12. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the carrier may:

  • Attempt delivery again;

  • Leave instructions for collection;

  • Hold the parcel at a local facility;

  • Contact the recipient; or

  • Return the parcel to the sender.

Please monitor your tracking information and follow any instructions provided by the carrier.

If a parcel is returned because it was not collected, delivery was refused, the address was incorrect, or the carrier could not contact the recipient, any refund or reshipment will be handled in accordance with our Returns & Refund Policy.

13. Orders Marked as Delivered

If your tracking shows that your order has been delivered but you cannot locate it, please first:

  • Check around the delivery location;

  • Check your mailbox or parcel area;

  • Check with household members;

  • Check with neighbours;

  • Check with your reception, concierge, mailroom, or building management where applicable; and

  • Contact the local carrier.

In some cases, a carrier may mark a parcel as delivered shortly before final delivery, so we recommend allowing a short period for the parcel to appear.

If you still cannot locate the shipment, contact us at hello@birchelle.com.

We may need additional information or confirmation from the carrier before a refund or replacement can be considered.

Please see our Returns & Refund Policy for full details regarding missing orders and orders shown as delivered.

14. Lost Packages

If your package appears to be lost in transit, please contact us.

We will investigate the shipment with our fulfilment and shipping partners.

A parcel that is delayed or temporarily has no tracking updates is not automatically considered lost.

Where the shipment is confirmed as lost or otherwise qualifies for a replacement or refund, we will provide an appropriate resolution in accordance with our Returns & Refund Policy.

15. Damaged Packages

If your jewellery arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

Do not discard the product, shipping package, or shipping label before your claim has been reviewed.

We may request photographs or video evidence.

Damaged and incorrect product claims are handled under our Returns & Refund Policy.

16. Refused & Unclaimed Shipments

If a parcel is refused, left unclaimed, or returned because the customer did not complete necessary delivery or customs requirements, a refund is not automatically guaranteed.

Where a refund is available, shipping, carrier, customs, return, or handling costs may be deducted where permitted by law.

Please refer to our Returns & Refund Policy for further information.

17. Peak Season Shipping

Delivery and processing times may be longer during high-volume periods such as:

  • Black Friday;

  • Cyber Monday;

  • Christmas and the holiday season;

  • Major sales or promotions; and

  • Other periods of unusually high demand.

We recommend ordering early if you require your jewellery for a particular event, holiday, or date.

Unless Birchelle expressly offers a guaranteed-delivery service, we cannot guarantee arrival by a particular date.

18. International Shipping Restrictions

Certain products may not be available for delivery to every country or region.

Shipping restrictions may arise because of:

  • Carrier limitations;

  • Local import laws;

  • Product-specific restrictions;

  • Fulfilment availability; or

  • Other regulatory or logistical requirements.

We reserve the right to restrict shipping to certain destinations where reasonably necessary.

If we cannot fulfil an order because of a shipping restriction, we will contact you and provide an appropriate refund for the affected item or order.

19. Contact Us

For questions regarding shipping, delivery, tracking, or a delayed order, contact:

Birchelle Customer Care
Email: hello@birchelle.com
Website: www.birchelle.com

Please include your order number when contacting us so we can assist you more quickly.

Birchelle